State Farm® Insurance Agent Mark Gregory Olguin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
rebecca prudhomme
October 4, 2024
5
out of
5
rating by rebecca prudhomme
"When our last insurance company wanted to double our rates at renewal, I started shopping around and ended up talking to Alicia. She was so helpful and patient in reviewing all of our insurance needs and ended up saving us a lot of money by switching. She is definitely a five star employee!!"
We responded:
"Thank you so much for sharing your experience, Rebecca! It's awesome to hear that Alicia was able to assist you. We're delighted to have you with us and appreciate your kind words about Alicia's service."
Gail Wood
September 4, 2024
5
out of
5
rating by Gail Wood
"Not only has switching our homeowners and vehicle insurance saved us a lot of money, but we also appreciate that Mark Olguin's agency supports our hometown bull riding event, the Shoot Out Arena in Tombstone AZ."
We responded:
"Thank you, Gail and Brad, for your pleasant review! We were happy to help you with your insurance needs and even got the added bonus of saving y'all some money to boot. We appreciate the opportunity you gave us to earn your business and trust. And as a former bull rider myself, it's only fitting that I support The Shoot-Out Arena in Tombstone, AZ. "
Leonard Ordway
June 20, 2024
5
out of
5
rating by Leonard Ordway
"Mark and his office personnel are community members and they treat you as such. We switched from a big agent office in Tucson where you were just a policy number to Mark’s office where you are dealt with as a known person. He is readily available and helpful."
We responded:
"Thank you for recognizing our commitment to personalized service and community values. We're here to provide the best insurance experience possible for our customers."
Elizabeth Misener
June 19, 2024
5
out of
5
rating by Elizabeth Misener
"Great service from Mark, Michelle, Alicia ! We are very happy to have changed to State Farm.. They give you a very personal touch and make you feel welcome and safe with State Farm !"
We responded:
"Thank you so much for the great review, Mrs. Misener. Great service is really the only thing we can control, and we feel very blessed to have been given the ability to provide that great service to you and all our customers. I'd also like to thank you and Stu for giving us the opportunity to earn your trust! "
Nomadic Veteran
February 12, 2024
5
out of
5
rating by Nomadic Veteran
"Beat out geico on a home owners insurance qoute and that's with me going through geico for my auto policy as well lol. Time to switch 🤟"
We responded:
"Thank you for your review! We'd be happy to assist you with your homeowners and auto insurance. Please call us to get started."
Sabrina Deitchler
November 13, 2023
5
out of
5
rating by Sabrina Deitchler
"Great agent! Friendly and always helpful!!"
We responded:
"Thank you, Sabrina! We appreciate your kind words and support of the Mark Gregory Olguin State Farm Insurance Agency!"
victor castillo
October 24, 2023
5
out of
5
rating by victor castillo
"For the past 6 years our dry-cleaning business has been lucky to have Mark and his team supporting us. Since day 1, the office of Mark Olguin has been instrumental and understanding with our business needs."
We responded:
"Victor, thank you for you and Flor's trust and loyalty over the years! We are so thankful to have had y'all part of the Mark Olguin State Farm ranch family. Thank you for the great review amigo, and we wish y'all much success in your future! "
Mike Finch
September 23, 2023
5
out of
5
rating by Mike Finch
"Best insurance agent in the business! Mark goes out of his way to get us discounts and the best rate."
We responded:
"Thank you for the wonderful 5 star review! It is always our pleasure to be able to assist you with any of your insurance questions or needs, Mike! We strive to go the extra mile to provide you with the customer care that you deserve and truly appreciate your feedback! We are honored to have earned your trust and look forward to the opportunity to assist you with any of your future insurance needs!"
Chris Williams
September 20, 2023
5
out of
5
rating by Chris Williams
"I called to make an appointment for home and auto insurance and was greeted by the very polite and friendly voice of Callie the young lady who answered the phone , an appointment was made for the following day , upon arrival my wife and I were introduced to insurance agent Alicia Krabbe who set up coverage for our cars and home , what a pleasure it was for us both to meet someone who not only knows her job but explained everything to us in a very friendly way . Thankyou Mark Olguin for employing such quality staff and for taking the time to meet with us personally."
We responded:
"Thank you so much for taking the time to share your experience and kind words about Alicia and Kallie's efforts to go the extra mile to assist you with any of your insurance questions or needs, Chris! Your kind words make our day! It is always our pleasure to be able to provide you with the customer care that you deserve, and we look forward to doing so for many years to come!"
Timothy Harhan-Jones
August 10, 2023
5
out of
5
rating by Timothy Harhan-Jones
"We PCSed to Sierra Vista after 8 years overseas. While we were interested in State Farm based on our prior experience, we were looking for a local agent to help address our multiple needs (automobiles and homeowners). Mark Gregory Olguin was highly recommended, and we now know why. Mark and Alicia were responsive, professional, and extremely helpful as we initiated coverage for our vehicles and home. When we had questions about our policies, they took the time to answer our queries and provide additional information as needed. We appreciate their ongoing support and excellent customer service. We also found that the policies and coverage provided by State Farm were the most cost effective when compared to other insurance providers. Thanks to the Mark Gregory Olguin team for welcoming us to Sierra Vista. Bart & Tim Harhan-Jones"
We responded:
"Hello Bart & Tim! Thank you for your wonderful comments about our down-home country insurance staff and office. Yes, we too, just like you serve with gratitude! And we sure appreciate the opportunity to have earned your trust and business. Were excite for y'all that you chose our humble community to make your permanent change of station or your new duty station. We are also just as excited to have been able to offer y'all very competitive home & auto insurance rates. "
Kallie Lyman
August 10, 2023
5
out of
5
rating by Kallie Lyman
"Amazing office and staff! Always friendly and willing to find solutions to my insurance needs!"
We responded:
"Thank you, Kallie, we appreciate your kind comments! Finding and offering insurance solutions is the key to protecting our customers with the coverages that they feel are best fit for their insurance and family needs. Thank you for joining our State Farm ranch family! "
rolando hernandez
June 23, 2023
5
out of
5
rating by rolando hernandez
"I would like to take a minute and express my gratitude and appreciation for all the hard work Michelle does. She really goes out of her way to make everything better. Mark is by far the best agent I have ever dealt with. My expectations are higher than expected. I had heard their office is exceptional but they have by far exceeded my expectations. I cannot thank them enough for their hard work of making their customers feel important. Keep up the good work. I will pass on their information to anyone looking for an insurance agent. The best!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words recognizing Michelle's efforts to go the extra mile, Rolando! Michelle strives to provide you with friendly, professional and thorough customer care! We truly appreciate your very kind words recommending our services to others. It is a wonderful compliment! Thank you! "
Jon Mag
June 12, 2023
1
out of
5
rating by Jon Mag
"Avoid this agent. Last year when I received water damage in my home from the storms, I emailed my agent. This was a mistake as he never got around to talking to me, only his assistant. I was told that I had to get estimates for the damage and do all the legwork before contacting them again. When I called State farm the corporation they informed me that this was not the case and that they would send out somebody immediately. Either I'm not a big enough deal for them or maybe it's sloth but this agent and his office didn't deem it necessary to do their job when it came to me and my home."
We responded:
"We appreciate all reviews whether they are 5 star or 1 star. They allow us the opportunity to analyze what works and what does not. However, Mr. Jon Mag, we have been unable to identify you in our customer base. I encourage you to please call me at 520-335-6813 so we can forge a solution to your needs. "
Jordan Shilt
May 26, 2023
5
out of
5
rating by Jordan Shilt
"I recently had the pleasure of working with Mark, Michelle, and Alicia at State Farm and I cannot say enough good things about them. From the moment I walked into their office, I was greeted with a warm smile and a friendly hello. They were all incredibly helpful and knowledgeable about the different insurance options available to me. What I appreciated most about working with them was their ability to explain coverage in a way that was easy to understand. They took the time to answer all of my questions and made sure that I had a clear understanding of what my policy covered. Overall, I had a fantastic experience working with Mark, Michelle, and Alicia at State Farm. They are all true professionals who are dedicated to providing excellent customer service. I would highly recommend them to anyone in need of insurance services. Thank you for all of your help!"
We responded:
"Thank you so much for the awesome review, Jordan! We appreciate the opportunity you gave us to earn your trust. Its super important that people understand how their insurance works so they can make the foremost decisions that fit their insurance needs. We're delighted to hear we were able to provide you with excellent customer service experience. "
JUSTIN Thompson
April 3, 2023
5
out of
5
rating by JUSTIN Thompson
"I trust this office with all of my insurance needs"
We responded:
"Thank you, Justin, for your 5 Star review of our office. We are thankful for the opportunity you have given us to serve you and all your insurance needs. "
Terry West
March 28, 2023
5
out of
5
rating by Terry West
"Mark Olguin is the best State Farm agent I have ever had in 40 years. He has repaired my never again state farm agent trust to do his job of taking care of my problems that the last Texas agent had screwed up so bad. I was ready to drop State Farm from all my policies after 40 years. Mark Olguin changed my trust back to believing that State Farm is the most trusted insurance out there..10 stars"
We responded:
"Thanks for the 10 Star rating Terry! It's unfortunate you had such an unpleasant experience with your Texas agent. It was a pleasure to serve you well and restore your trust and faith in State Farm. My team and I work very hard every day to ensure we are providing the finest customer service experience anywhere "Bar None". "
Paul McMackin
March 6, 2023
5
out of
5
rating by Paul McMackin
"Simply the best insurance experience. Mark, Michelle, and Alicia are very efficient, knowledgeable, and personable. They were very attentive and caring in giving us the best possible service. Really outstanding! Give them a try. You will be glad you did. Paul M."
We responded:
"Thank you for the wonderful review recognizing our team and their efforts to provide you with the customer care that you deserve, Paul! Your kind words make our day! Michelle and Alicia strive to go the extra mile to assist you with any of your insurance questions or needs! We truly appreciate you recommending our services to others, Paul! It is a wonderful compliment to us all!"
Bryan Williams
March 3, 2023
5
out of
5
rating by Bryan Williams
"Mark helped us adjust or policy whenever we needed and went above and beyond while we were in AZ."
We responded:
"Thank you for the kind words, Bryan! It's a privileged making sure customers like yourself are always properly insured. "
Sue Neeley
February 9, 2023
5
out of
5
rating by Sue Neeley
"In the difficult days after my beloved wife died, Mark was so helpful in his assistance, understanding, & compassion with the various aspects of policy settlements. As our insurance agent, I thank & commend Mark for his superior client service.& caring.."
We responded:
"Thank you, Mr. Neeley, for your very kind complimenting words. We were saddened to hear your wife had passed; she was a wonderful God loving person. Burying a loved one is never easy, but life insurance at least helps lessen the financial blow. We commend the both of you for understanding the importance of life insurance. We are here for you sir! "
Pamela “Pam” Lee
January 16, 2023
5
out of
5
rating by Pamela “Pam” Lee
"Very attentive ‼️ Amazing customer service. Made changing our renters and vehicle policies over from our last duty super simple."
We responded:
"Thank you so much for taking the time to share your feedback and kind words about our customer care, Pam! We strive to go the extra mile to assist you with any of your insurance questions or needs! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
Gail Goodman
December 28, 2022
5
out of
5
rating by Gail Goodman
"This Agent office is the best Insurance agency I have ever dealt with. Every time I have had to contact them with a question, or an issue, they have been great. Courteous , knowledgeable, professional and friendly. I highly recommend them. Thank you to Mark, and his staff. Wishing you a healthy, blessed New Year. G Goodman"
We responded:
"Hi Gail, thank you for the awesome review and your recommendation, we sure appreciate it! Our wonderful customer service starts with following best practices like valuing our customers' time, having a pleasant attitude, and providing knowledgeable and professional resources. But that we also take our service a step further...to exceed — rather than just meet — expectations. Wishing God's blessing on you as well Gail! "
Trina Frederickson
November 29, 2022
5
out of
5
rating by Trina Frederickson
"Mark Olguin has been absolutely wonderful to work with, and the same can be said about his office staff. Polite, professional and knowledgeable. Just what we were looking for from our insurance agent."
We responded:
"Trina, we thank you and Wayne so much for giving us the opportunity to earn your trust and friendship. The only thing that separates my insurance agency and our staff from any of the others is our customer service. We take personal pride in the service we provide and its shows in the wonderful reviews like yours. "
Daniel Parks
November 1, 2022
5
out of
5
rating by Daniel Parks
"First class all the way, immediate response too insured's request for support. Thank you Mark!"
We responded:
"Your so very welcome, Daniel! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We strive to provide you with the customer care that you deserve and appreciate your feedback!"
Sarah Cox
September 13, 2022
5
out of
5
rating by Sarah Cox
"Mark was super helpful and very friendly! I’m so glad we have a great agent near our new home town!!"
We responded:
"Sarah, welcome to our State Farm ranch family, we are very excited for you and your family and we look forward to many years of a wonderful friendship. We just know without a doubt y'all will love our neck of the woods."
Dave Tarullo
August 16, 2022
5
out of
5
rating by Dave Tarullo
"Mark is on it and always easy to work with"
We responded:
"Hi Dave and thank you amigo for the 5 Star review of our congenial atmosphere and accommodating work ethic. We have always appreciated you as an insurance customer and friend!"